On December 1st, 2022, we issued a voluntary product recall for some of The Laundress laundry detergents, fabric conditioners and other cleaning products. We are working to process all reimbursement requests submitted.
A further in-depth review has identified that The Laundress fabric conditioners might contain an impurity (ethylene oxide) at a low level that nonetheless exceeds our internal company standards. Most fabric conditioners were part of the December 1st recall list and so have already been recalled. At this time, please discontinue the use of any other The Laundress fabric conditioners (even if it wasn't on the recall list) and request a reimbursement.
We have decided to take additional steps to begin restarting The Laundress with a renewed commitment to product quality by implementing a broad product withdrawal.
You can now request reimbursement for nearly all products from The Laundress in your possession, including products that were not part of the recall, and dispose of them. Refund requests already submitted for the December 1st 2022 recall do not need to be submitted again.
We deeply apologize for this situation and thank you for your patience. We look forward to reintroducing The Laundress with products that reaffirm our commitment to the highest standards of consumer safety and quality.